Last Updated: 6/10/2023

We understand that circumstances may change, and occasionally, you may need to request a refund for our services or products. To ensure a fair and transparent process, we have established the following refund policy:

1. Eligibility for Refund:

Refund requests can only be initiated within 3 business days of the purchase or service delivery date, depending on the specific product or service.

2. Valid Reasons for Refund:

We will process refunds for the following valid reasons:

• Product or service not as described.

• Unauthorized charges or billing errors.

3. Non-Refundable Items:

We do not offer refunds for the following:

• Downloadable digital products that have been accessed or downloaded.

• Services that have been fully rendered.

• Products damaged or lost after delivery due to reasons beyond our control.

4. Refund Process:

To request a refund, please contact us at sales@tekcaffe.com with your order details and a clear explanation of the issue.

Our team will review your request within 5 business days and notify you of the decision.

If your refund is approved, it will be processed using the original method of payment. Please allow 14 business days for the refund to reflect in your account.

5. Contact Information:

For refund inquiries or assistance, please contact us at sales@tekcaffe.com

6. Policy Updates:

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the date of the last revision will be indicated at the top of the policy.

Please note that adhering to this refund policy helps us maintain the quality of our products and services while ensuring fairness to all our customers. Your satisfaction is our priority, and we are committed to resolving any issues promptly and fairly.